Privacy Policy
Last Updated: May 8, 2025
Table of Contents
1. Introduction
At Coastal Covers ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at coastal-covers.com (the "Site") or use our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing or using our Site, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
When you submit a quote request, contact us, or interact with our Site, we may collect personal information such as:
- Name
- Email address
- Phone number
- Address and location information
- Project details and preferences
2.2 Usage Data
We automatically collect certain information when you visit, use, or navigate our Site. This information may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited and time spent on those pages
- Referring website
- Time and date of your visit
- Other diagnostic data
2.3 Location Information
We collect and process information about your geographic location to provide you with relevant services based on your area. This may include general location information such as city and state derived from your IP address or more precise location information if you explicitly provide it to us when requesting a quote.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our services
- Process and respond to your inquiries and quote requests
- Send you information about our services, promotions, and updates
- Improve our website functionality and user experience
- Analyze website usage and trends
- Detect, prevent, and address technical issues
- Comply with legal obligations
- Protect against harm to the rights, property, or safety of Coastal Covers, our users, or the public
3.1 Legal Basis for Processing
We process your personal information based on one or more of the following legal bases:
- Your consent
- Performance of a contract with you
- Compliance with a legal obligation
- Protection of your vital interests or those of another person
- Our legitimate interests, provided they do not override your fundamental rights and freedoms
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, order fulfillment, customer service, and marketing assistance. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
4.2 Business Transfers
If Coastal Covers is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.4 Protection of Rights
We may disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
4.5 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
6. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We use industry-standard encryption, secure socket layer technology (SSL), and other measures to protect your data. We also regularly review our information collection, storage, and processing practices to guard against unauthorized access.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to Access: You have the right to request copies of your personal information.
- Right to Rectification: You have the right to request that we correct inaccurate information about you.
- Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your information in certain circumstances.
- Right to Data Portability: You have the right to request that we transfer the information we have collected to another organization or directly to you under certain conditions.
- Right to Object: You have the right to object to our processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.
8. California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) regarding your personal information.
8.1 Right to Know
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
8.2 Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
8.3 Right to Opt-Out
You have the right to opt-out of the sale or sharing of your personal information.
8.4 Right to Non-Discrimination
You have the right not to be discriminated against for exercising any of your CCPA/CPRA rights. We will not:
- Deny you goods or services
- Charge you different prices or rates for goods or services
- Provide you with a different level or quality of goods or services
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services
8.5 Exercising Your Rights
To exercise your rights under the CCPA/CPRA, please submit a verifiable consumer request to us using the contact information provided in the "Contact Us" section. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information.
9. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Phone: 888-417-7142
Contact Us Online